Refund & Return Policy

Last updated: July 2026

At The Chaotic Brand, we carefully inspect every order before it leaves our studio to ensure it arrives in excellent condition. Please read our Refund & Return Policy before placing your order.

Returns & Exchanges

We do not accept returns, exchanges, or refunds due to:

• Change of mind

• Ordering the wrong product

• No longer wanting the item

• Any reason other than receiving a damaged or incorrect product

Exchanges are only available if your order arrives damaged during transit or if you receive an incorrect item.

Reporting a Damaged or Incorrect Order

If your order arrives damaged or you receive the wrong item, you must notify us within 48 hours of receiving your order.

To submit a claim, please provide:

• Your order number

• A brief description of the issue

• Clear photos of the product and its original packaging

Claims submitted after 48 hours from the recorded delivery time may not be eligible for exchange.

Exchange Eligibility

To qualify for an exchange:

• The product must be unused and in its original condition.

• The product must be returned in its original packaging.

• The product must not have been written on, marked, personalised, or altered in any way.

Any item that has been used, written on, or otherwise modified will not be eligible for exchange.

Exchange Process

Once we review and approve your claim, we will arrange for the damaged or incorrect item to be collected.

The Chaotic Brand will cover the return shipping costs for all approved damaged or incorrect orders.

After receiving and inspecting the returned item, we will send you the correct product or a replacement of the same item, subject to stock availability.

Refunds

The Chaotic Brand does not offer refunds.

Approved claims are resolved through product replacement or exchange only.

Shipping Coverage

At this time, we deliver within Lebanon only.

Contact Us

If you have any questions or need to report a damaged or incorrect order, please contact us through our website's Contact page or by email using the contact details provided on our website.