Shipping Policy

Last updated: July 2026

Thank you for shopping with The Chaotic Brand! We're committed to getting your order to you as quickly and smoothly as possible.

Shipping Coverage

At this time, The Chaotic Brand delivers within Lebanon only.

We are unable to ship to international destinations at this stage.

Order Processing

Orders are processed after they have been confirmed and, where applicable, payment has been successfully received.

Orders are processed during our regular business days. Orders placed on weekends or public holidays will be processed on the next business day.

During peak periods, product launches or promotional campaigns, order processing may take slightly longer than usual.

Delivery

Once your order has been dispatched, it will be delivered to the shipping address provided during checkout.

Delivery times may vary depending on your location and courier operations. While we do our best to ensure timely delivery, The Chaotic Brand cannot guarantee delivery dates and is not responsible for delays caused by couriers, weather conditions, public holidays or other circumstances beyond our control.

Shipping Charges

Shipping fees, if applicable, are calculated and displayed during checkout before your order is confirmed.

Any promotional free shipping offers will be clearly communicated on our website and applied at checkout where eligible.

Order Accuracy

Please ensure that your shipping address, contact number and delivery details are accurate before completing your purchase.

The Chaotic Brand is not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please notify us within 48 hours of delivery.

To help us process your request, please include:

• Your order number

• A brief description of the issue

• Clear photos of the product and its original packaging

Approved claims will be handled in accordance with our Refund & Return Policy.

Questions?

If you have any questions about your order or delivery, please contact us through our website's Contact page or by email using the contact details provided on our website.